We offer free shipping and delivery on all of our products within the mainland UK for all orders over £40. For orders under £40 there is a set delivery charge of £3.95

 

For hardware and other large items dispatched via courier a delivery charge may apply depending on your location (eg. Northern Ireland, Isle of Wight, some areas of Scotland). If you are located in an area where a delivery charge is applicable this will be calculated and displayed once the item is added to your basket.


Services we offer below

  • Royal Mail First Class Second Class Signed For: On dispatch to you can expect to receive your order within 1-3 working days for first class and 3-5 working days for second class is included in all orders . Click here to track your order
  • Next Business Day (UK Mainland): On dispatch you can expect to receive your order the next business day (Monday –Friday). Please note this will exclude some areas of Scotland which can take up to two working days for delivery.
  • Two Day delivery - On dispatch you can expect to receive your order in 48hours after dispatch business day (Monday –Friday). Please note this will exclude some areas of Scotland which can take longer
  • Standard delivery - Smaller items are usually delivered within 5 working days, Monday to Saturday, 7.30am - 6.30pm. Some couriers may deliver slightly earlier or later. Once your item has left our warehouse, we’ll send you an email with tracking information.

    Couriers we use for standard deliveries include Royal Mail, DPD.

You are able to track you order with your unique shipping reference whice was sent at the time of dispatch, this can also be found in your my account section if you have created one at the time of purchase 

 

Royal Mail tracking link - https://www.royalmail.com/track-your-item

 

DPD tracking.          link - https://www.dpd.co.uk/service/

When will my order be dispatched?
All orders will be dispatched up until 2pm the same day (Monday –Friday). this is for all available delivery methods
 
If your order is placed outside of these hours it will be dispatched the next business day (Monday –Friday).


What if i pre order an item, when will i recieve the delivery?
When placing a preorder your item will be shipped as soon as we recieve the item. In most cases you will recieve the item on the release date, Royal mail are unable to guarantee this  but we  aim to deliver before hand so you will recieve your item on the release shedule
 
Release dates are decided by the manufacturers and are subject to change. As a result, we cannot be liable for any changes to Release dates or Pre-order windows advertised by Us.
 
What if i would like to cancel/Amend my pre order?
Please email us @ info@shopplay.co.uk where our UK customer service team will be able to support with your query
 

 

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